We work hard every day to offer you the best possible service. However, if at any point you are dissatisfied with our services, please let us know. We will do everything we possibly can to resolve your complaint to your satisfaction.
If you would like to make a complaint, please contact Fair Capital Partners asset management.
If you are not happy with how your complaint has been handled, please send a letter to the management of Fair Capital Partners asset management.
Complaints procedure
Still not satisfied?
If you feel Fair Capital Partners asset management still hasn’t resolved your complaint, you can submit your complaint to the Financial Services Complaints Institute (Kifid) within three months of our final position on your complaint.
Kifid handles complaints about financial services submitted by private individuals, and deals with all complaints independently and impartially. For more information, visit Kifid’s website or contact them at:
Financial Services Complaints Institute (Kifid) P.O. Box 93257 | 2509 AG The Hague Telephone: +31 (0)70 – 3338 999
Private individuals and business clients can also submit a complaint directly with the competent civil court.